Communications and Worker Productivity: Where We Are Today

Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day.

Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the importance of mental health, balance, and cognitive capacity in the workplace.

Has this newfound awareness given rise to initiatives that address communications overwhelm and improve worker productivity?

Here’s where we are today, compared to where we were five years ago.

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Out of the following, what are your top priorities for improving your UCaaS system in the next year?

What are some of the biggest frustrations or limitations you've encountered? (Select all that apply)

Lack of integration between different communication channels

Limited scalability - the system struggles to handle our growing communication needs

Complex user interface that is difficult to learn and navigate

Unreliable performance - frequent downtime or call quality issues

High costs or ongoing maintenance fees associated with the current system

Limited or lack of AI features to automate tasks and improve efficiency

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When are you looking to change/upgrade your UCaaS system?

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