It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changing needs, businesses realized just how vital the cloud is to flexibility and agility.
For years, the shift to cloud-based communications services was gradual, with some organizations going full force and others cautiously dipping their toes. This all changed in 2020 as employees moved en masse to work from home (WFH), bringing their business phone systems and other communication tools along with them.
Of course, organizations that already had their workflows in the cloud were poised for such a change. Employees simply took their work home, keeping operations afloat and staying productive throughout the pandemic.
Now that businesses are returning to work, the question becomes: what role will the cloud play in the future of work?
Successful work-from-home strategies developed during the pandemic have encouraged companies to hire more full-time remote employees. And after experiencing the benefits of WFH, many workers prefer – and even demand – the ability to work remotely at least a couple days a week.
A study by McKinsey found that three-quarters of 5,000 employees surveyed want to work from home twice a week, with more than half choosing three days a week.
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